Krane Inc Privacy Policy
Effective: Aug 12th, 2025
This Privacy Policy (“Policy”) describes how Krane, Inc. (“Krane,” “we,” “our,” “us”) collects, uses, and discloses personal information in connection with its websites, mobile applications, and platform (the “Services”).
By using the Services, you agree to the terms of this Policy.
Information We Collect and Maintain About You
Personal Information Collected Through the Platform
If you register for the Services, Krane may collect:
- Account credentials.
- Company information (name, address, contact details).
- Project data (shipment origins/destinations, delivery instructions, orders, schedules, documents, photos, videos, drawings).
- User roles and permissions.
- AI prompts and outputs generated in your account.
- User activity within the Services.
Personal Information Collected Through the Site
When you submit forms or requests through the Site, Krane may collect:
- Name, company, contact information.
- Any other information provided in the submission.
Prompts and Outputs
Prompts submitted to AI features and resulting outputs may contain personal information. These are used solely within your account and not for cross-customer AI training.
Careers
If you apply for employment, Krane may collect:
- Contact details.
- Resume and application materials.
- Information from professional networking sites.
Automatically Collected Information
Krane may collect:
- Device and browser details.
- Platform usage logs.
- City-level location data.
- Cookies and similar technologies.
Web Beacons, SDKs, Mobile Advertising IDs, Third-Party Plugins
Krane may use tracking technologies for performance and security. Krane does not use these for advertising purposes.
How We Use Your Information
Krane may use personal information to:
- Provide and operate the Services.
- Support AI features within your account.
- Respond to inquiries.
- Maintain security and prevent fraud.
- Comply with legal obligations.
- Improve the Services.
Krane does not:
- Train AI models for other customers using your data.
- Sell, rent, or share your data for advertising.
With Whom and Why We Disclose Your Information
Your Authorized Project Participants
Krane may disclose information to general contractors, subcontractors, or suppliers you connect to your projects.
Service Providers
Krane may disclose information to U.S.-based vendors under SOC 2-compliant contracts.
Legal Purposes
Krane may disclose information when required to comply with applicable law or legal process.
Business Transactions
Krane may disclose information in connection with a merger, acquisition, or sale of assets.
Aggregated and De-Identified Information
Krane may use and disclose aggregated or de-identified data for analytics and reporting.
Your Choices
You may:
- Request access to or deletion of your information.
- Update account information.
- Opt out of marketing communications.
Requests may be sent to support@krane.tech.
External Links
The Services may contain links to third-party websites. Krane is not responsible for their content or privacy practices.
Data Security
Krane maintains SOC 2 Type II-certified controls, including encryption in transit and at rest, role-based access controls, and security testing.
Data Retention
Krane retains information while an account is active. Upon closure, all customer data is deleted within 30 days unless retention is required by law.
Children
The Services are not directed to individuals under the age of 13.
Changes to This Policy
Krane may update this Policy. Material changes will be communicated before they take effect.
How to Contact Us
Should you have any questions or concerns about this Policy, you may contact us at:
support@krane.tech
Krane, Inc. – Privacy Officer
1200 E Hillsdale Blvd, Foster City, CA 94404