In construction, success is measured by how quickly teams respond, adapt, and keep the job moving. That doesn’t come from dashboards. It comes from trust, timing, and execution.

At Krane, we take that seriously. As our CEO Eshan says:
“We don’t have customers—we have partners.”
 That mindset drives how we build, support, and show up every day.

Turning Supply Chain Chaos Into Execution

Construction supply chains are inherently complex—fragmented data, unpredictable vendors, and shifting lead times. Our job is to bring structure to that chaos, not just with software, but with shared accountability.

Last week, we joined a field team dealing with delayed deliveries that were putting crane sequencing at risk. They showed us where the current coordination logic in the Delivery Agent was falling short.

By the end of the week, the product was updated—notifications tightened, decision points refined, and immediate impact seen in the field.

That’s not customer service. That’s execution partnership.

Proof in the Process

Krane holds a 4.85/5 support rating across our user base—not by chasing metrics, but by respecting our users’ time and trust.

●      Support is responsive and informed

●      Agents and modules evolve based on real input

●      Users don’t explain the same thing twice

●      We operate like owners, not ticket-takers

When a project manager or superintendent reaches out, they get momentum—not noise.

CS at Startups: Do It or Don't

In early-stage companies, Customer Success isn’t a role. It’s the bridge between what gets built and what actually works.

Whether it’s the AutoLog Agent, LeadTime analytics, or the Schedule Viewer, we ensure Krane tools map to actual workflows—not product wireframes.

We don’t define success by close rates. We define it by clarity, alignment, and velocity.

What Comes Next

Every customer conversation drives our roadmap. We ask two questions:

●      What’s working?

●      Where can we go further?

Those answers are why we ship quickly, iterate publicly, and never lose sight of what matters on a jobsite.

If you want to see what responsive, intelligent support looks like in construction—let’s talk.